Updated November 20, 2020

Dear Patients, 

In light of the new COVID-19 restrictions put in place, I want to assure you that Totem Lake Smiles will remain open for all dental care! We have multiple safeguards in place to make sure your dental visit is as safe as possible. They include:

-Routine COVID-19 screening questions
-Routine temperature checks for patients and staff
-Pre-procedural mouth rinses
-HEPA air filtration and UV air disinfection
-Meticulous room and instrument sterilization
-Back office staff wears N95 masks for your protection and ours
-Staggered appointment times to decrease interaction in hallway space
-Closed waiting room to decrease patient to patient interaction
-Routine cleaning of all commonly touched surfaces

In return, we ask the following of you:

-Please call our office from your car when your arrive for your appointment. We will call you back when we are ready to seat you. Please DO NOT email or text us – our system does not always alert us to those messages in a timely manner.
-If you are being dropped off, or are dropping someone off, please remember that our wating room is closed and you/they will need to wait in the car until we call.
-Please wear your mask over your nose and mouth when entering the building and while in the hallways and common areas. If you do not have a mask, please call us and we will meet you at the door with one.
-Please reschedule your appointment if you are feeling ill with ANY symptoms.
-If you have an appointment that you would like to postpone or cancel, please give us at least 24 business hours notice so that we can adjust our schedule accordingly.

I appreciate each and every one of you! I look forward to seeing you and continuing to deliver excellent dental care to you and your families, throughout this pandemic and beyond. 


Pamela Sursely   

Kirkland Office Location
12911 120th Ave NE
Kirkland, WA 98034
(425) 821-9111